Practicing Perfection Institute CEO Tim Autrey, in his Monday Morning Mindset today entitled: Your Grand Opportunity to Serve, challenged his readers to simply ask, “How can I help?” the next time anyone comes to them with an issue or challenge.
So, here goes, here’s how I think I can help…
As the pandemic continues to spread around the world, most of us are seeing disruption to our personal lives and where and how we work. In the past, most companies were hesitant to allow flexible work arrangements for their employees. However, those same companies are now all-in and experiencing positive benefits to productivity and performance in this challenging work environment.
What about the medical profession?
Specifically, those who work in a hospital – the true heroes during this challenging time. What are they feeling relative to productivity and performance?
What I am most concerned about is where their mindset is as the mental fatigue associated with all the uncertainty in their world swirls around their work environment.
Despite assurances from their hospitals’ leadership, many frontline workers are worried about emergency departments overrun, and too few life-support devices to go around. They’re afraid of protective supplies running low and of contracting the virus themselves — and passing it along to their loved ones (I happen to live with one of these heroes).
In this fast-paced work environment, our medical professionals are more apt to make a mistake than ever before.
Because human beings are FALLIBLE… meaning; WE all make mistakes (actions or inactions that cause something other than what was intended).
Now, more than ever before, it is incumbent on the front-line supervisor operating in this type of environment to wear his/her risk management hat every second of the day.
The biggest lesson I learned in my law enforcement career as a front-line supervisor was: ‘To lead those in a high stress, fast-paced profession, a leader’s job is to realize that he/she leads strong “A-Type” employees who go about their workday at 100 miles per hour.‘ Their efforts are focused on one thing: getting the “job” done.
As such, I truly believe that a leaders job is to find what they may have missed as their teammates went speeding by.
Even your best employee needs to be led, no matter how good he/she is.
As we speak, it has been reported that some hospital employees may have been exposed to Covid-19 in their admirable quest to get their job done.
I fear that current conditions in the hospital work environment may make it more likely for people to make a mistake. We call them TRAPS.
Each employee, and more importantly, his/her leader (aka the “sheepdog”), must maintain a high-level of vigilance to help everyone in the organization avoid work environment TRAPs
So, how can I help?
To reinforce a safer workplace, here is a PDF copy of the PPI Medical Tools Handbook for you to use before, during, and after each shift.
As a challenge to you, see how many traps may have reared their head each shift and give yourself an attaboy/girl for recognizing it was there, and that you found it and defeated it.
How can you help?
Send the above pdf to a friend or family member in the medical field and encourage them to use it as I recommend above.
Wishing you all a safe journey through these challenging times!