This is Why We Do What We Do…

Gianni Onorato, General Director of Costa Cruises

The wreck of the Costa Concordia…

Four miles off course.

So far, eleven confirmed dead, 23 still missing…

It must’ve been an extraordinary sequence of events…” (video link)

Here are a few of the comments from Pier Luigi Foschi
Chairman and CEO of Costa Cruises:

“…we cannot, unfortunately, deny human error.
Captain Schettino took a decision on his own which is contrary to our rules, our written and certified rules that any captain must follow. This route was set correctly at departure from Civitavecchia.
The fact that the ship deviated from this route is solely due to a non-approved and not authorized maneuver and which Costa Cruises was not aware of.
The actions taken after the ship hit the rock totally did not respect the strict rules and procedures and also the training we have given to our officers.”

For those of us who have dedicated ourselves to the reduction of human error, let us never forget why we do what we do.

Please add your comments below.

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Leave A Reply (6 comments so far)

  1. Seaside Heights
    5 years ago

    Its as you understand my thoughts! You seem to knowledge a good deal close to the following, as you wrote the ebook inside or anything. I believe that you merely is capable of doing with some Percent to just make what it’s all about residence a little bit, nevertheless other than that, that is perfect blog. An outstanding examine. We’ll easily be returning.

  2. Kevin Harris
    7 years ago

    There is most likely a pattern of behavior which built up to this point coupled with a decision by the Captain based in his ego. Normalized Deviation of protocal.

  3. Garry Mitchel
    7 years ago

    I am scheduled for a PPI certification course, and this incident I see as a huge warning to those (in middle management, supervisory roles…) who bend the rules, to be heroes, who do so with the complicity of their superiors, and when something bad happens, they become perfect scapegoats. Don’t be a hero – it’ll bite you in the ass!

    The whole cruise line , management and crews, were well aware of the common practice of ‘saluting’ the village for whatever l reasons of pride, tradition, showing off,….and when the last barrier to disaster fell, the ship was just that extra 10 metres closer to the rocks, all the ‘blame’ will fall on the captain’s shoulders. He certainly had his part in the event ! However he is far from alone.

    Remind me not to cruise the Mediterranean – I’m sure the incident will fall off the radar screen after the requisite flailing and chanting of ‘it was human error’ no longer echoes. After settlements have been paid out. The corporate culture that allowed this to happen will endure..

  4. victor villarreal
    7 years ago

    Well this is why we have protocal procedures check list and a never ending drive to educate ourselves in this ever changing world. Also where were the rest of the crew? Why didn’t they call the captain out…or did they?

  5. Rick Whitecotton
    7 years ago

    I have been watching the events on various national news media. I am glad to see your organization training a critical eye to the event. I really want to hear the root causes as they are revealed. Thanks for collecting information and sharing perspectives with us!

  6. Ginette Collazo
    7 years ago

    Something that we don’t know motivated this person to fail in judgement. Probably conflicted organizational Key Performance Indicators (KPI’s). See it all the time. Now… its his fault. We will see. e.g. Save money but… ?! Ooops!

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