How are your metrics [actually] Influencing Human Performance?

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Metrics are important. W. Edwards Deming taught us that what gets measured gets improved. Technology has certainly fueled the “more is better” philosophy when it comes to metrics and indicators. At some point, however, it becomes [very] appropriate for you to question whether “more” is truly better. When does the cost of acquiring, processing, and analyzing the data exceed the return of value that it provides? In addition, might some indicators (and the way you are displaying them) result in unintended consequences when it comes to human behaviors and human performance? These are the questions considered by Tim Autrey in this video.

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